Conclusion
Conclusion
Serving across the Divide
The conclusion summarizes the key arguments of this book while also emphasizing the key theoretical advances that it makes related to the production of service brands, racialized group boundaries, and in-betweenness. Additionally, Wilson describes several emerging trends in the restaurant industry, such as the movement to eliminate tips, that will shape the kinds of opportunities and barriers that future generations of restaurant workers will face.
Keywords: restaurant industry, service brands, racialized group boundaries, in-betweenness
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