Emotions and Deviance
Emotions and Deviance
This chapter discusses the role emotions play as antecedents or consequences of deviant behavior at work, in the context of the Affective Events Theory. The theory suggests that emotions arising from organizational events shape members' behaviors and attitudes. In relation to this notion, the chapter discusses the Five-Level Model of Emotions in the workplace: (1) within person, (2) between persons (individual differences), (3) interpersonal interactions, (4) group, and (5) organization-wide. At level 1, emotions are ephemeral, varying moment-by-moment within each organizational member. At level 2, emotions are held to be between-person individual differences. Level 3 encompasses all aspects of recognizing and communicating emotion. Level 4 deals with multiple interactions as found in groups and teams, including team leadership. Finally, level 5 refers to emotion at the whole-of-organization level.
Keywords: deviant behavior, Affective Events Theory, emotions, organizational events, interpersonal interactions
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